At permata123, your privacy is not merely a legal obligation — it is the foundation of trust we build with every member. This document transparently explains how we collect, use, store, and protect your personal information as a member of our online gaming platform.
Welcome to the permata123 Privacy Policy page. At permata123, we take the privacy and security of every member's personal information seriously. This Privacy Policy clearly and transparently explains how permata123 collects, processes, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards.
By registering an account and using permata123 services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform services.
This Privacy Policy applies to all personal information collected through the permata123 website, our mobile app, email communications, live chat, and any other interaction channels between you and the permata123 platform. We are committed to ensuring your personal data is always processed lawfully, fairly, and transparently.
This Privacy Policy should be read together with Terms & Conditions as well as Responsible Gaming Policy permata123 to form a complete picture of your rights and responsibilities as a member of our platform.
Permata123 only collects personal information that is strictly necessary for the purpose of providing you with safe, efficient, and responsible online gaming services. The following are the categories of information we collect:
Important: permata123 never directly collects your credit or debit card information. All payments are processed through third-party payment gateways that hold internationally recognised security certifications.
Every piece of personal information we collect is used solely for legitimate, stated purposes. permata123 operates on a data minimisation principle — we only use data that is strictly necessary for each specific purpose.
| Purpose of Use | Legal Basis |
|---|---|
| Account registration and identity verification (KYC) | Contractual requirements and legal obligations |
| Processing of deposits and fund withdrawals | Contractual requirement |
| Fraud prevention and anti-money laundering (AML) | Legal obligation |
| Customer support and complaint resolution | Legitimate interests of permata123 |
| Sending promotional and bonus notifications | Member consent |
| Platform usage analytics and service improvement | Legitimate interests of permata123 |
| Compliance with laws and reporting to the relevant authorities | Legal obligation |
Permata123 will not use your personal information for any purpose not stated in this policy without obtaining your consent first. If you do not wish to receive marketing communications from us, you may withdraw your consent at any time by contacting our support team.
Permata123 does not sell, rent, or trade member personal information to any third party for commercial marketing purposes. However, under certain circumstances, we may need to share your personal information with the following parties:
We partner with carefully selected third-party service providers to support the operation of the permata123 platform, including payment gateway providers, cloud hosting companies, data analytics firms, and gaming software suppliers. All service providers are required to sign strict data confidentiality agreements and are not permitted to use your data for any purpose beyond what has been specified.
Permata123 will disclose member personal information to competent authorities when required by Malaysian law, court order, or official directive from enforcement agencies. Such disclosure is made solely to fulfil our legal obligations.
To maintain platform integrity and protect all members, permata123 may share certain information with identity verification agencies, fraud prevention service providers, or relevant financial institutions when suspicious activity is detected.
permata123 guarantees: We have never and will never sell your personal information to advertisers, marketing companies, or any other commercial entity. Your data belongs to you — we are simply its responsible custodians.
The security of your personal data is permata123's highest priority. We continuously invest in the latest security technologies and infrastructure to ensure your information is always protected against unauthorized access, disclosure, alteration, or destruction.
All data transmitted between your device and permata123 servers is protected using 256-bit SSL/TLS encryption — the same security standard used by leading banking and financial institutions in Malaysia. Sensitive data stored in our databases is also encrypted using advanced symmetric encryption algorithms.
Access to member personal information within permata123's internal systems is restricted on a "need-to-know" basis. Any employee requiring access to member data must go through a multi-factor identity verification process, and all access activity is recorded in audit logs that are continuously monitored.
Permata123 systems are monitored 24 hours a day, 7 days a week by our cybersecurity team. We conduct regular penetration testing and vulnerability assessments to identify and address any potential security threats before they can affect member data.
While we take all reasonable security measures, no online system can guarantee absolute security. You are also responsible for keeping your account password secure and not sharing your login credentials with anyone.
As a permata123 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. permata123 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you at any time.
You may request the correction of any inaccurate or outdated information in our records.
You may request the deletion of your personal data, subject to our legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data under certain circumstances.
You have the right to receive your personal data in a machine-readable format for portability purposes.
To exercise any of the above rights, please contact the permata123 customer support team via live chat. We will process your request within 14 business days from the date we receive your complete request.
Permata123 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how members interact with our services. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser preferences at any time. However, disabling essential cookies may affect the functionality of the permata123 platform and your gaming experience.
Permata123 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. The following are our general data retention guidelines:
Once the retention period expires, your personal data will be securely deleted or permanently anonymised using approved procedures, ensuring it can no longer be linked to any specific individual.
Permata123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the services we offer. The date of the latest update will always be displayed at the top of this document.
For any material or significant changes to how we process your personal data, permata123 will endeavour to provide reasonable notice via in-platform notifications or email to your registered address. However, it remains your responsibility to review this page periodically to stay informed of our latest policy.
Your continued use of the permata123 platform following any amendments to this Privacy Policy will be deemed as your acceptance of the updated terms. If you do not agree with any changes, please contact us or discontinue your use of our services.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how permata123 handles your personal information, our data privacy team is ready to assist. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
You can reach us through the following channels:
To help us process your request faster, please include your full name, account number (if applicable), and a clear description of your enquiry or complaint. Our Malay-speaking team will respond within 2 business days.
Our commitment to privacy is not just words — it is reflected in every aspect of how we handle your data, from your first registration through every gaming session.
All data transmitted between your device and permata123 servers is protected with bank-grade encryption. Your personal and financial information is never exposed to external threats while in transit.
Permata123 firmly upholds the principle that your data belongs entirely to you. We do not sell, rent, or trade member personal information to advertisers or any external commercial entity for any reason.
Our identity verification (KYC) process uses OCR technology and encrypted document checks. Your MyKad data and supporting documents are processed in a secure environment and are not retained in raw format once verification is complete.
Your permata123 account is protected by two-factor authentication via SMS OTP. Even if your password is compromised, no one can access your account without the verification code sent to your registered phone number.
All data handling practices at permata123 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular internal compliance reviews to ensure these standards are maintained at all times.
The permata123 cybersecurity team monitors the platform infrastructure around the clock. Any suspicious activity is identified and addressed immediately, keeping your account and data safe at all times.
We understand you may have questions about how we handle your personal data. Below are answers to the most frequently asked questions from our members.
Now that you understand permata123's commitment to protecting your privacy, register an account today and enjoy a safe, fair, and exciting online gaming experience. A welcome bonus awaits you from your very first deposit of as little as RM 10.